Jason Gelineau
C-Suite Level Leader in Luxury Cruise Hospitality
With more than 30 years of leadership across luxury cruising, hospitality, wellness, and guest experience, Jason Gelineau is internationally recognized for elevating service culture and inspiring high-performing teams. His career includes senior roles with Princess Cruises, Silversea, Seabourn, The World of ResidenSea, and Oceania Cruises, and most recently as Head of Hotel Operations for the launch and development of Explora Journeys. Today, he advises cruise lines, destinations, high-end suppliers, and luxury lifestyle brands through his global consultancy, JAG Hospitality.
A respected voice in the industry, Jason serves as Seatrade Cruise’s Ambassador for Guest Experience & Wellness, where he shapes conversations around the future of hospitality at sea and on land. Known for blending real-world operational expertise with forward-looking insight, he brings a high-energy, practical, and inspirational approach to leaders and teams across hotels, resorts, spas, cruise lines, attractions, and service-driven organizations.
Jason’s work centers on transforming service delivery into memorable, revenue-driving experiences—helping organizations understand their guests more deeply, empower their teams, and design cultures that thrive in an increasingly competitive landscape.
Areas of Expertise
- Understanding the “Why” Behind Your Guests: Cultural Awareness & Behavioral Insight
- Future-Proofing Service Culture: What Land-Based Hospitality Can Learn from 30 Years at Sea
- From Service Provider to Experience Curator: Training Teams to Think and Act Differently
- Guest Experience by Design: Turning Insight into Revenue and Loyalty