A learning and culture leader who shows teams that excellence is intentional—built through disciplined practice, strategic learning, and everyday accountability.

As a dancer-turned-hospitality expert, William Avitia demonstrates how the grace, discipline, and responsiveness of choreography translate into service that feels natural, intentional, and elevated.

As a spa specialist with a strategic focus on business performance, Michael brings a deep understanding of today’s wellness landscape—its guest expectations, market pressures, and operational realities.

Global leader at the intersection of travel, hospitality, customer experience, and technology, bringing more than 30 years of industry experience.

A workplace strategist and “business anthropologist” who uncovers practical, human-centered ways to make work better.

Romain Taverne is an international hospitality leader with decades of experience across Europe, the Middle East, and the United States.

Vivek Venugopal is a facilitator, speaker, and trainer specializing in public speaking and communication skills.

A former Fortune 500 human resources leader who helps individuals and organizations navigate change with clarity and confidence.

With more than 30 years of leadership across luxury cruising, hospitality, wellness, and guest experience, Jason Gelineau is internationally recognized for elevating service culture and inspiring high-performing teams.

A globally recognized scholar whose work in culinary and business creativity, aesthetics, and innovation has shaped how leaders think about experience and differentiation.

A leading expert in resilience, leadership, and transformational change, known for guiding executives and teams through powerful, nature-based leadership experiences.

A veteran luxury hospitality leader and former EVP & General Manager of Wynn Las Vegas & Encore, bringing nearly five decades of experience in service culture, team development, and world-class hotel operations.